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FAQs
General

How do I earn Cashback?

You can earn Cashback in two ways, In-store and online. To earn Cashback on in-store offers you simply pay your bill in one of our partner businesses with one of your linked cards as you normally would, and start earning real Cashback savings. To earn online Cashback you open on the offer you are interested in and click the Your Cashback Link. You will be redirected to the partner business website to shop and you will earn Cashback on all applicable purchases made.

How do I sign-up to receive cashback deals?

There are three ways to join Shopa Save 1. Download and install the app; 2. Follow the prompts when you land on our homepage or go to use an offer; or 3. Click Join in the top navigation or footer of the main website.

How do I withdraw or manage my Cashback?

Cashback savings are lodged into your personal e-Wallet which can be withdrawn as soon as $15 savings have been accrued. This can be paid directly into your associated bank account at any point, as a lump sum or by whatever amount you choose to withdraw. You may even choose to leave it there as a means of saving for a special occasion.

How does Shopa Save secure my details?

Your card details are encrypted and passed directly to either Visa or Mastercard alongside your Shopa Save User ID. Card details are not stored by Shopa Save. Your Shopa Save User ID is then used as a means by which transactions are communicated between ourselves and Visa or Mastercard.

How do I find businesses offering Cashback?

Nearby partner businesses are automatically presented in the Cashback stream on your Home Page. If you wish to look for a particular venue, tap on the Offer from your Home Page and you will see all the available venues on a map. Simply swipe the venue details to loop through the venues. If you have location permissions enabled, you should see the approximate straight-line distance from the venue to your current location.

What is the difference between Hot Offer and Everyday Cashback?

Many businesses have chosen to offer introductory discounts to first-time visitors and these are denoted within each listing as a hot-offer. Our partner businesses then reward your loyalty by guaranteeing a level of Everyday Cashback to encourage you to return and enjoy their offering.

My Account

How do I update my profile or preferences?

To update your details please go to the profile tab and click on 'My Details'.

What bank card can I use?

You can use ANY Australian debit or credit Visa or Mastercard.

How do I register my Visa or Mastercard details?

Linking your card could not be easier. If you haven’t done so already, simply go to your Wallet page and tap ‘Get Started’. You will then be prompted to link your Visa or Mastercard. You can unlink your card at any time on the Manage Cards page. You can have a maximum of 4 linked cards, 2 Visa and 2 Mastercards.

How do I keep track of where I earned cashback?

To view the transactions that you have completed click on Transaction History. Cashback transactions are also recorded in the Inbox section.

How long does it take to receive my Cashback?

The majority of the Cashback earnings are delivered within a few seconds of you completing your purchase.You will receive a notification to your phone, allowing you to enjoy the savings alongside your purchase and boast to your friends. The notifications for approximately 10% of transactions completed are delayed by bank processing and depend on the relationship between your individual Bank and the Merchants EFTPOS provider. In these cases, Shopa Save will process your reward as soon as we receive the details of your purchase from your bank.

Why is my cashback taking longer than a day to go into my wallet?

Sometimes our business partners have terms and conditions out of our control that make the cashback take longer than usual (up to 90 days). Refund and exchange policies for example can impact the cashback refund. If you have any concerns don’t hesitate to contact us.

Why do I need to select the “Credit” option when using a pin?

Visa and Mastercard only send Shopa Save the transaction details when you choose “Credit”. We won’t be notified of your purchase if you make a different selection. If you want to ensure you receive a reward, you need to choose the credit option when asked to enter your pin.

Can I get Cashback if I use Afterpay, Zip Pay, PayPal or alternative payment methods?

Cashback is applicable for all online Cashback offers no matter what payment method is selected at checkout. In-Store Cashback is only available when using the Credit or Debit card linked to your account, therefore Cashback is unable to be applied when alternative payment methods are used.

Troubleshooting

Why am I unable to sign in?

Tap 'forgot password' to set a new password, if that fails try to sign up again. If it's still not working please send us a message and we will help you resolve it.

What happens if the App doesn't work properly or is always crashing?

Try clearing your App data or uninstalling and reinstalling the App. On an Andriod Phone? 1. Open your phone's Settings app. 2. Tap Apps & notifications. 3. Tap See all apps > Shopa Save > Storage. 4. Tap Clear cache. On an Apple iPhone? Delete the app and head to the App Store to re-download it.

Still unsure and need help?

Please contact our support team. We’re here to help and mostly respond within 24 hours Monday to Friday, but please allow up to 72 hours in case the team is experiencing higher than usual enquiries.


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